Contact information

1. Purpose

This Contact Information Policy explains how customers, partners, and visitors can contact Christ Abiding Citizens (CAC) and how we handle communication.

We are committed to clear, respectful, and timely communication.

2. Official Communication Channels

Christ Abiding Citizens can be contacted only through the following official channels:

WhatsApp Business: 0691444982
Email: christabidingcitizens@gmail.com
Social Media: TikTok: CAC_APPAREL Instagram: cac_apparel
Website Contact Form: www.christabidingcitizensapparel.com

Any communication outside these channels is not officially recognized.

3. Response Times

Our typical response times are:

WhatsApp & Email: Within 24–48 business hours
Social Media Messages: Within 24–72 business hours

Response times may be longer during:

Weekends
Public holidays
High-volume periods or product launches

4. Customer Support Availability

Customer support hours:

Monday – Friday: 09:00 – 17:00 (SAST)
Closed on weekends and South African public holidays

5. Order-Related Enquiries

For faster assistance, customers are encouraged to include:

Order number
Full name used during checkout
Description of the issue

6. Privacy & Confidentiality

All customer information shared through our contact channels is treated as confidential
We do not share personal information with third parties except where required for order fulfillment or legal obligations

7. Misuse of Communication Channels

We reserve the right to restrict or discontinue communication in cases of:

Harassment or abusive language
Fraudulent activity
Spam or repeated misuse

8. Changes to Contact Information

Christ Abiding Citizens reserves the right to:

Update contact details
Change communication platforms

Any updates will be reflected on our website and official platforms.

9. Governing Law

This policy is governed by the laws of the Republic of South Africa.

10. Contact

For any questions regarding this policy, please contact us through our official channels listed above.